Frequently Asked Questions (FAQ)

1. How long does shipping take?

We ship internationally via our fulfillment partner. Estimated delivery times are:

Europe: 7–15 business days
United States: 10–20 business days
Rest of the world: 10–25 business days

Please note that delivery times are estimates and may vary due to customs processing or carrier delays.

2. Can I track my order?

Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use it to track your package online at any time.

3. What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and other payment methods available at checkout.

4. How do I return a product?

You have 14 days from the date of delivery to request a return. To initiate a return, please contact us at carnestsite@gmail.com with your order number and reason for return. Please note that the customer is responsible for return shipping costs. For full details, see our Refund Policy.

5. Are your products compatible with my car?

Most of our products are designed to be universal and compatible with the majority of vehicles. Each product page includes compatibility information. If you are unsure whether a product fits your car, feel free to contact us at carnestsite@gmail.com before purchasing.

6. What if I receive a damaged or wrong product?

We're sorry to hear that! Please contact us immediately at carnestsite@gmail.com with photos of the damaged or incorrect item and your order number. We will arrange a replacement or full refund at no extra cost to you.

7. Do you offer free shipping?

Shipping costs and free shipping thresholds may vary. Please check the shipping information at checkout for the most up-to-date details.

8. Can I cancel or change my order?

We process orders quickly, so please contact us as soon as possible at carnestsite@gmail.com if you need to make changes. We cannot guarantee changes once the order has been processed.